CINCINNATI — PatientPoint®, the trusted leader in patient and physician engagement solutions, has been named a number one-ranked patient engagement solutions provider for 2017 by international technology client satisfaction researcher, business services market pollster, and opinion research company Black Book™. PatientPoint was also honored for high client satisfaction in the patient engagement solutions category in Black Books’s 2017 rankings. The awards were presented to PatientPoint at the 2018 Health Information and Managagment Systems Society (HIMSS) conference earlier this month in Las Vegas.
PatientPoint delivers educational and sponsored brand content through a cohesive communication platform that includes digital waiting room screens, interactive exam room touchscreens, physician medical news program and soon-to-be-launched mobile solution. By the end the year, PatientPoint programs are on track to reach more than 140,000 healthcare providers and impact patient-physician discussions in more than 51,000 physician offices and 1,000 hospitals nationwide.
Black Book offers quantitative and qualitative research services for brand, product and service awareness tracking. Top-ranked vendors in over 100 functional business categories are awarded the Black Book seal.
Black Book captures the opinions and perceptions of thousands of healthcare leaders and systems users annually. Their data and insights are used by hospitals, physicians, providers, payers and pharma/biomed companies worldwide to improve quality, satisfaction and business performance, while their ratings assist buyers in making more informed purchase decisions.
Black Book collects ballot results on 18 performance areas of operational excellence to rank vendors by software, systems, products, equipment and outsourced service lines. Client users submit ballots per vendor per function which are juxtaposed with client size, functions outsourced, software installed, systems employed, services rendered, industry/vertical(s) affected, country of service origin and overall service and/or product line domain.
“PatientPoint is thrilled to be honored by Black Book as a top patient engagement solution and for our superior client satisfaction,” said PatientPoint Founder and CEO Mike Collette. “As the trusted point-of-care leader, we’ll never waver from our commitment to offering award-winning education that powers more effective doctor-patient engagements during critical touchpoints of care and drives clinical outcomes.”
PatientPoint powers more effective patient-physician engagements across all points of care. With 30 years of unrivaled experience and continual, meaningful innovation, we are trusted consultants to healthcare providers and sponsoring brands. Using superior analytics and insights, we craft customized programs that make every doctor-patient engagement better. From primary care to complex specialties, from practices to hospitals, PatientPoint provides a cohesive communication platform that enriches the entire care experience and delivers proven results. Learn more at patientpoint.com.
About Black Book™
Since 2000, Black Book™ has polled vendor satisfaction across over 30 industries in the software and services sectors around the globe. Black Book’s mission is to improve healthcare delivery by expanding the stakeholder’s voice from the front-line employee, IT and financial managers, clinical and nursing staff through the C-suite and board, as well as healthcare consumers. For methodology, auditing, resources, comprehensive research and ranking data see blackbookmarketresearch.com.
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